The Canada Revenue Agency (CRA) takes pride in serving millions of people each year. We believe that by putting people and their needs at the centre of everything we do, we will create a better experience for those we serve.
We know we have work to do, and this is why we need your honest feedback. We are listening, learning and challenging ourselves to do better.
We will publish the overall findings from the consultations on Canada.ca in the spring of 2025.
When you are ready, please select the Next Page button below to start the questionnaire. We would like to hear your feedback on these areas:
There are approximately 18 questions. Your progress will be saved automatically so you can come back and pick up where you left off. When you have finished the questionnaire, click Submit.
The online questionnaire will close on December 2, 2024.
Personal information is collected under the authority of the Income Tax Act and the Excise Tax Act. The information you share in this questionnaire will only be used to improve the CRA’s services. Aggregate data may be shared with a third party and used for analysis and reporting purposes.
You are under no obligation to participate, and your agreement or refusal to participate will not affect your taxes or benefits.
Please do not include any personal information in the open text responses that could identify you, your business or organization (for example, your name, Social Insurance Number, telephone number, email address, business name, business number, or financial, medical, or work details). If personal information is unintentionally shared, it will be deleted and not stored.
Refer to Personal Information Bank PSU 938, Outreach Activities. Under the Privacy Act, individuals have a right of access to, correction and protection of their personal information and to file a complaint to the Privacy Commissioner of Canada regarding the handling of their personal information.